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Terms and Conditions

Online Courses/E-Books

You will be sent an automated email outlining the details on how to set up an account to access our online courses. Please allow 10 minutes for the email to reach your inbox. 

Please note: Online course and E-books purchases can not be refunded. 

 

Parcel shipping for physical products

We always endeavour to process your order as quick as possible - We have been advised Australia Post is experiencing shipping delays due to increased parcel shipping at this time of year compounded with COVID19 Social distancing in the workplace.

We apologise in advance, Shipping delays should be expected for the coming weeks. We advise where possible you order lash supplies in advance to allow for potential delays that may impact your order. 

While some locations currently running at optimum capacity with regular delivery intervals, we still advise you where possible to order in advance to allow for potential delays. 

What are my shipping options?

We ship most of our orders via Australia Post standard post & Express Post for next day delivery to city centre's 2-4 days to regional locations. Orders are shipped and delivered to a valid postal address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping during checkout. 

Ground Shipping (Parcel Post)

Most orders are processed and shipped within 24 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.

Once your order has been processed, transit time is anywhere between 1 to 7 business days, depending on your shipping address & selection. Shipments may be delayed due to internal server errors, shipping cutoff times (11am business days), weather, and other unexpected conditions.

Charges are subject to change without notice.

Our shipping policy on all parcels is signature on delivery. This is to protect your goods by having you sign for them, we are not able to offer drop in a safe place or authority to leave at the address as we are a wholesale supplier these goods must be signed for upon delivery. This delivery system with Australia post has tracking you will be notified by us when your order has shipped with your tracking number.  

 

Expedited Shipping (Express Post)

Express Post purchases placed by 11:00 am AEDT will be processed and shipped on the same day, depending on product availability. All expedited shipping orders placed after 11:00 am AEDT will be processed and shipped the next available business day. Note that these times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.

Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding major holidays).

AEDT = Australian Eastern Daylight Time

Charges are subject to change without notice.

Our shipping policy on all parcels is signature on delivery. This is to protect your goods by having you sign for them, we are not able to offer drop in a safe place or authority to leave at the address as we are a wholesale supplier these goods must be signed for upon delivery. This delivery system with Australia post has tracking you will be notified by us when your order has shipped with your tracking number.  

Do you ship internationally?

We do ship internationally. You can calculate your shipping at the check out. If you cannot calculate your shipping please contact us.

How will I know when my order ships?

Tracking information will be sent via e-mail upon shipment of goods.

Your email address & mobile number will be submitted to Australia post, Australia post will send email or text communication about your parcel status, expected delivery date & collection information if you're not in attendance when delivery is attempted. Our shipping policy on all parcels is signature on delivery.  This delivery system with Australia post has tracking you will be notified by us when your order has shipped with your tracking number.  

If you are located in Canberra & would like to arrange an order pickup we have a strict pickup policy as shipping is our proffered means of delivery. For orders placed before 11am daily a pickup can be arranged between 12:30pm-2pm the same day or the following day between 12:30pm - 2pm. (Monday to Friday excluding public holidays & sale weekends)

Please understand order pickups are not available every single day & are subject to availability, as we are all still active lash artist who see clients also, so keeping to this strict schedule ensures every one has the opportunity to stay on schedule for the day. 

To book an order pickup appointment please email lashme@battlelashes.com with your order number & proffered pickup day & time, we will call & email you back to confirm when your order is ready for collection. Please email us if you require a shipping code for order pickups so you are not charged an Australia post fee at checkout. Shipping fees will no longer be refunded for shipping on orders placed incorrectly & this avoids your order being processed with our general shipping orders & shipped before you arrive for collection. 

Can I pickup my order?

If you are located in Canberra and would like to arrange an order pickup, we have a strict pickup policy as shipping is our preferred means of delivery. For orders placed before 11am daily a pickup can be arranged between 12:30pm-2pm the same day or the following day between 12:30pm - 2pm. 

Please understand order pickups are only available on regular business days Monday - Friday excluding Public Holidays, sale weekends and Christmas / New Years warehouse trading hours

To book an order pickup appointment please email lashme@battlelashes.com with your order number and preferred pickup day and time, we will call or email you back to confirm when your order is ready for collection. Pickup option now available at checkout, Shipping fees will no longer be refunded for shipping on orders placed incorrectly, this avoids your order being processed with our general shipping order queue and shipped before you arrive for collection. 

Return Policy

NOTE: Due to COVID19 there is a delay when a product is returned and inspected. 

We have a limited return policy because we cannot restock returned goods, and we simply absorb the cost.  If you wish to return a product, please review this policy in full and then call us to discuss the reason you wish to return your product.

 

Please choose wisely as adhesives can not be returned and will not be refunded. To avoid adhesive disappointment please refer to detailed storage instructions on each item page. 

Return Procedure

    To initiate a return, contact us at lashme@battlelashes.com to obtain a return authorisation number within 14 days of shipment (3 days for shipment damage or defects). It is mandatory that the return authorisation number must be clearly marked on the outside of the packaging. Any returns sent without the return authorisation clearly marked will not be accepted or opened.  No return will be considered more than 14 days after original shipment/purchase checkout.

    Shipping and handling costs are your responsibility and will not be reimbursed –only the product cost of authorised returns is refunded. Allow 2 weeks for us to process your return once we receive your returned items, refund processing times can take between 1-7 business days to reflect on your bank account/Afterpay account. If you choose to return the parcel as a return to sender the shipping cost of $10.95 will be deducted from your refund. 

      Read Product Instructions.

      Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.

       

      Product Damage in Shipment or Defective.

      If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt (delivery arrival) to initiate a return. 

      Cancelling an Order

      If you would like to cancel or change an order that you've just placed, please email us at lashme@battlelashes.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.